TERMS OF PAYMENT
Tickets are valid for the specified day and time the trip is booked. Booked tickets can be used for other departures on the same day, however passengers must queue in the non-booked line. Open tickets is valid for the unreserved queue.
There are no refunds for missed or non-cancelled trips. If a departure is cancelled, the full ticket amount will be refunded. The reservation can be cancelled or changed free of charge, if notification is made within 7 days before departure. Cancellation or modification of travel made less than 7 days before departure will not be refunded.
It is also possible to get tickets printed out at the ticket office in Landskrona, or at the ticket machines in the terminals. Please have your booking number which can be found in your booking confirmation.
Each booking has a booking number and each ticket reservation has a unique barcode that is scanned when boarding, or you can print your tickets yourself. Bookings and tickets are collected after payment. When rebooking, new tickets must be printed. With ticket purchases via the webshop, confirmation and tickets will be sent by mail, or printed tickets can be collected from the Ticket Office in Landskrona, or via ticket machines in the terminals.
Please ensure you have your specified booking number, which can be found in your confirmation. Always check that the information provided on the confirmation and tickets match your travel plans.
What is ”personal data” and what is ”processing of personal data”?
Personal data is every piece of information that relates to a directly or indirectly identified or identifiable natural person e.g. name, address, e-mail address or registration number. The processing of personal data is any operation performed on personal data, such as collecting, storing, changing, registering, saving and deleting.
Who is accountable for the personal data we collect?
Rederi AB Ventrafiken is the Data Controller for your personal data and is responsible for the processing of your personal data in accordance with applicable data protection laws.
How we gather information about you and what kind of information do we gather?
When you visit our website and purchase our tickets online or over the phone you provide us with personal data which will be stored in our booking system CarRes. When you contact Ventrafiken by telephone, e-mail or any other way we gather personal information from you, such as name and booking number, so as to be able to handle your booking correctly. You provide us with information when you e.g., make a reservation and purchase multiple passes. We collect information such as your name, contact information, e-mail address and your registration number, to be able to finalize your purchase. We also collect your debet/credit card information.
Handling and retention of Personal Data
Legal grounds for handling your personal data
When we process your personal data, we do it in accordance with the law. For our processing of your personal information to be in accordance with the law, it is required that it is necessary to fulfil the contract to which you are a party. The processing of your personal data may also be completed after a weighing of interests, where the company’s interest in processing your personal data is weighed against your interest of integrity. However, to be able to provide you with certain products and services we need to handle your personal data. Below you will find information on for which purposes and based on which lawful grounds we handle your personal data.
Purpose: To handle reservations and purchase of tickets and multiple passes
When you have booked a ticket with us, we use your personal data to e-mail your confirmation to you with information about your upcoming trip and your tickets. Before your departure we might also contact you if there are any changes in the booking e.g. traffic information and/or delays. When you buy certain multiple passes we also need your full name as some of the passes are personal.
Lawful grounds: Contract. We need to gather this personal data to be able to fulfil our commitments to the purchase agreement. If the information is not given to us, we can not fulfil our commitments and can not allow the purchase.
Purpose: To handle customer service
We use your personal data to provide you with customer service if you contact us regarding questions, stand points or complaints. We use your name and booking number to identify you and your journey. We use your contact information to be able to get in touch with you regarding inquiries and cases.
Lawful grounds: Weighing of interests. The processing of your personal data is necessary to satisfy our, and your, interest in handling customer service matters.
Purpose: To be able to fulfil the company’s legal obligations
Finally we may also need to handle your personal data in accordance with laws and regulations e.g. security reasons and bookkeeping.
Lawful grounds: Legal obligation.
For how long do we keep your personal data?
The personal data we gather is only saved for as long as it takes to fulfil the purposes with handling the information or for as long as we need to save them in accordance with the law. The information is then deleted or anonymized so it can no longer be connected/traced to you.
How is your personal data protected?
We use IT-systems to protect the confidentiality, integrity and access to your personal data. Only persons who actually need to access your personal data, so that we can fulfil our obligations to you, have access to them.
Who handles your personal data?
In certain cases it is necessary for us to share some of your personal data with companies who are so called Personal Data Processors to us. A personal data Processor is a company who processes information on our behalf and in accordance with our instructions. We use a number of external suppliers who processes information on our behalf, such as suppliers of our Booking system and payment solutions.
In the event that we transfer personal data to a supplier who is a Personal Data Processor, we always have a Personal Data Processing Agreement with the supplier. With a Personal Data Processing Agreement, we can ensure that we retain control over the personal data and that your information is handled in accordance with GDPR with the greatest security by the supplier. We have Personal Data Processor who help us with:
IT-services and systems
We use an external booking system; CarRes, which we use to book and sell tickets and various multiple passes. We also use companies who handle necessary operational managements, technical support and management of our IT-solutions. Data is handled in these systems so we can be able to deliver and administrate your trip and handle customer services.
We use external suppliers to handle payments and purchases. These suppliers access personal data in the shape of name and payment information. The processing of this information is necessary so that we are able to deliver the services you have ordered from us.
Individual rights and means of contact
What are your rights?
The data subject has a number of rights according to the GDPR. This gives you the right to receive information and control of your personal information.
You have the right to request:
- For an extract from the register for access to the personal data that we hold on you.
- To have your personal data erased and your consent withdrawn
You have the right to object when personal data is processed, after a weighing of interest has been made.
The accuracy of your information is important to us. If you discover that any information we hold on you is inaccurate or out of date, please let us know. It is your right to request a correction of the personal data that we hold about you.
Making a complaint
The Swedish Authority for Privacy Protection (IMY) is responsible for monitoring the application of the legislation and anyone who believes that a company handles personal data incorrectly can submit a complaint.
You have the right to make a complaint about our processing of your personal data to the Swedish Authority for Privacy Protection, IMY. For contact information please visit www.imy.se/en
Rederi AB Ventrafiken
261 35 Landskrona
+46 418 473 473
or the data protection officer (DPO) at the municipality of Landskrona:
Latest update: July 15, 2022
For passengers who travel on one of Rederi AB Ventrafiken’s ship, the following conditions apply:
1. The Company is entitled to cancel tours, perform the carriage with another vessel, change the schedule, change fees or conditions without notice.
2. The company complies with Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when traveling by sea and inland waterway and amending Regulation (EC) No 2006/2004.
3. The Company is not responsible for:
a) injury during the time before passengers board or after going ashore,
b) hand luggage for the time before the goods are taken on board or after the goods are landed,
c) live animals
d) money, securities, art, or other valuables,
e) loss or damage caused by events beyond the company’s control,
f) delay or indirect damage.
4. The company has under all circumstances limited responsibility in accordance with the Maritime Code provisions,
Chapter 15. § 21. Further, the passengers own risk equivalent to the amount specified in Chapter 15. § 22
5. All restrictions and limitations by the shipping company owns invoke the law and these conditions also applies for the benefit of the ship’s officers, crew, agents and others for whom the shipping company is responsible for.
6. The company reserves the right to transport cargo and luggage on deck.
7. Passengers who wish to bring aboard baggage that may cause danger or significant inconvenience to a person or property is obliged to inform the shipping company on the estate properties. Baggage of this kind that has been on board without the shipping company being informed the company is entitled to landing, incapacitate or destroy without any obligation to compensate the damage.
8. Written notice of loss or damage must be submitted to the shipping company immediately, but no later than within 14 days.
9. Disputes concerning this contract of carriage shall be settled at the Malmö district court.
10. Claims for promotion shall be brought before the aforementioned court two years after the end of the trip or when the trip would have ended.
11. Maritime Code rules for passengers apply to the carriage of passengers and luggage, unless otherwise stated above.